The Netcheck Commerce Bureau

COMPLAINT FORM

Thank you for choosing The Netcheck Commerce Bureau to assist you with your complaint. Netcheck was established in March of 1995 to promote ethical business practices worldwide and to increase consumer and corporate confidence in purchasing products and services on the Internet.

The following service to file a Complaint is just one of the many services made possible to you, by The Members of The Netcheck Commerce Bureau.

Netcheck will facilitate and arbitrate complaints filed between:

Consumer to Company
Company to Company
Company to Consumer
Consumer to Consumer (auctions, barters, trades, etc.)

The types of complaints that WILL NOT be processed here are:

Labor disputes between employee and employer or vice versa.
Opinions where no monetary loss has occurred.
Auto dealership service dept complaints.
Any complaint form that does not include an email address for the company you have a dispute with.

IMPORTANT

Please be mindful that not all companies/individuals selling on the Internet are current participating members of Netcheck. If in the event the company / individual seller or consumer you are filing your complaint against is not a member of Netcheck, we are able to assist you by bringing your complaint to their attention, with a request for them to work with you to satisfy your complaint. Netcheck cannot compel them to respond. Netcheck however, will track your complaint until it is either resolved to both parties satisfaction, or if they fail to respond or work with you toward a resolution, Netcheck may post this information on our website.

If the company you are filing your complaint against, is a participating member of Netcheck, we will make all efforts to work directly with you and the company to work toward an amicable resolution to your dispute in a timely manner.

All complaints are processed within 3 business days of receipt.

NETCHECK WILL ACCEPT COMPLAINTS ON ANY COMPANY / INDIVIDUAL SELLER, or CONSUMER THAT HAS A VALID EMAIL ADDRESS. We facilitate all complaints interactively, on-line via email. A valid and deliverable email address is required to file a complaint with Netcheck. If your dispute is with a company that no longer exist on the Internet, or if their email is being returned undeliverable to you, we suggest you contact your local authorities to file a complaint.

Please keep an accurate record of your complaint dispute. If your complaint qualifies as Federal fraud, it may be turned over to the proper authorities for further investigation.

Netcheck is not a legal forum. We will assist in the faciliation of every complaint received at Netcheck. However, with any dispute, it takes both parties cooperation to work together toward a satisfactory resolution. We will provide you with the highest level of service to assist you in reaching a resolution and all attempts will be made on our part to receive the other parties cooperation in resolving your dispute.

Thank you for choosing Netcheck. We are here to be of service to you! Bookmark Netcheck for future visits.

NETCHECK COMPLAINT FORM

WHO ARE YOU FILING YOUR COMPLAINT AGAINST

Company Name:
Contact Name:
Title:
Department:
Phone:
Fax:
Address:
City:
State:
Zip / Postal Code:
Country:
E-Mail:
URL:
INFORMATION ABOUT WHO YOU ARE
Your Name:
Address:
City:
State:
Zip / Postal Code:
Phone:
Email:
INFORMATION ABOUT YOUR COMPLAINT
Amount in Dispute:
Tried to resolve your dispute:
Date of Purchase:
Invoice# or RMA#:
Payment Method:
Reason for complaint:
Complaint [250 characters or less]
What would you consider to be an amicable resolution to your complaint: [250 characters or less]

I agree that the complaint as stated by myself is valid and is accurate to the best of my knowledge. I authorize The Netcheck Commerce Bureau to contact the Company / Individual Seller / Consumer on my behalf in efforts of working toward a resolution to my complaint as filed. I have submitted my initials as authorization:

INFORMATION ABOUT WHO YOU ARE

INFORMATION ABOUT YOUR COMPLAINT